Anyone know if something is up with NACL Lures. I ordered 2 Lures from their website back in November. I normally fish OTL lures but thought I would give NACL a go. As of today nothing delivered, no update and no response to emails. Land Sea and Sky in Grey Lynn appear to have removed the remaining NACL lures from their shelves as well? 

Doesn’t sound good.
One would hope he’s been busy fishing and enjoying the holiday period.
Nacll definitely been a lot quieter on Social Media front though

Same for me, ordered, paid and no contact whatsoever.....the money's gone somewhere and it's not in my account any more. Pretty frustrated.

MB wrote: I listened to a podcast with Peter Pakula recently. He said if a lure maker won't talk to you, don't buy their products. He also went on to say how people often bought completely inappropriate game fishing lures and should get advice first. I had a few queries, so contacted him. We had a live conversation and he couldn't have been more helpful. 10/10. Not very helpful to the OP, but there is a principle here.

Can you please tell him he also has non lure related sales over $100 that could be sent, doesn’t respond to emails or messages on any media, sad. Has been 5 weeks since sale and payment.

A Google review of a business that gives crp service really helps others avoid these pitfalls.

Hi Fish Fiddler
That post doesn’t really cut the mustard.

If your business is under the pump, you still acknowledge your customers, and inform each of those with outstanding orders of your situation. Even more important, you notify them as to when they will receive their orders. If they aren’t satisfied with your timing, you make a full refund. This is in the interest of your business if you want customers to remain faithful, or give references.

This is especially relevant if you are a “small Kiwi business”. The alternative is you no longer are a business.
Keith

huntfish wrote: yep well, I have since ordered the same thing from another supplier and it is on the way within 2 days, sadly have written off $120 which is not much but I tried fb, IG, email, and messenger. If he can’t reply to one of those in 6 weeks then possibly doesn’t deserve customers, can’t defend that I’m sorry. Business is business, no customers, no business. Real world.

Totally agree .
Nicely finished lures.
Other NZ lure makers got action down pat.
Up there with best from Japan

Has anyone had any furthers issues on this topic? I have been trying to get in contact regarding an order. No response email - insta - Facebook messenger.