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Topic: Not getting email alerts
Posted: 15 Jun 2015 at 2:35pm

Qkrwogud

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Joined: 12 Nov 2014
Location: Auckland
Status: Offline
Points: 111

I used to get email alerts to threads I'm watching but at some stage that stopped working.
Checked I've got the correct email address and nothing going into junk. Tried unwatching a thread and watching it again but makes no difference.

Any ideas what could be causing this?

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Posted: 15 Jun 2015 at 4:28pm

Grunta

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Joined: 17 Jul 2002
Location: Paradise
Status: Offline
Points: 9666

Jae - it looks as though somehow your account has been un-subscribed from our e-mail alerts.

Just go to the front page and log-in using the blue button just to the left of the search box. If you can check you profile and the last option which says, 'Please keep me informed'. That should be checked as 'Yes' - it's a flag in our system that triggers all communications/unsubscribes.

If it's not checked then do so and click update. Either way, can you PM me with what you found please?

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