FAQ FAQ  Forum Search   Events   Register Register  Login Login

Sailors Corner

Page  12>
Post Options Post Options   Likes (0) Likes(0)   Quote bazza Quote  Post ReplyReply Direct Link To This Post Topic: Sailors Corner
    Posted: 17 May 2019 at 12:13pm
bazza View Drop Down
Titanium
Titanium
Avatar

Joined: 12 Dec 2006
Location: Mostlyinthepoo
Status: Offline
Points: 15439
During the week I was having issues with a marine battery purchased from Sailors Corner at Westhaven which was still within warranty & had the receipt to prove it ( however eventually transpired it was OK )
Had arranged to go fishing the next day so rang them to see if I could get a replacement.
 
Was unpleasantly surprised to be told they were currently in the process of liquidation therefore were unable to honour any warrantees
however they were having a clearance sale & had one battery left in stock albeit a larger capacity version that despite allegedly at a clearance sale price was in fact over $100 more than I had originally paid ... BUT the real downer was being told me because they were in the process of liquidation it would not have any warranty.
 
Therefore before rushing in hoping for a bargain make sure to check of any down sides that may exist. 
If fish oil is made from fish, avocado oil from avocados & olive oil from olives then pray tell what is baby oil made from ??????
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote pjc Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 12:57pm
pjc View Drop Down
Titanium
Titanium
Avatar

Joined: 04 Apr 2010
Location: papakura
Status: Offline
Points: 9779
Been closing down for about a month and won't accept their gift vouchers.
water water everywhere,how many fish does it hold?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote JustAnotherSpearo Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 12:59pm
JustAnotherSpearo View Drop Down
Gold
Gold


Joined: 12 Mar 2016
Location: Northland
Status: Offline
Points: 570
Bugger about the liquidation. Bigger bugger about the warranty. Why would you consider the clearance one Bazza how does it compare to say smartmarine, burnsco etc price wise??

If you were to get this clearance offer and it also fails in some way. Where does that leave you? two knackered batteries no help? 

Seems to me like you may aswell try make it rain in the pokies. LOL
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote cirrus Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:17pm
cirrus View Drop Down
Titanium
Titanium


Joined: 07 May 2011
Status: Offline
Points: 8374
the nz agent ,distributor should be obliged to honour the warranty.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Dagwood Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:17pm
Dagwood View Drop Down
Platinum
Platinum
Avatar

Joined: 17 May 2003
Location: New Zealand
Status: Offline
Points: 2102
Go direct to the battery manufacturer and ask them to honour the warranty? 

After all, that's what would have happened anyway - it wouldn't have rested with Sailors Corner.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote pjc Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:26pm
pjc View Drop Down
Titanium
Titanium
Avatar

Joined: 04 Apr 2010
Location: papakura
Status: Offline
Points: 9779
Originally posted by Dagwood Dagwood wrote:

Go direct to the battery manufacturer and ask them to honour the warranty? 

After all, that's what would have happened anyway - it wouldn't have rested with Sailors Corner.
yes it would of been sailor CNR problems Barry brought from sailor as they are the agent.warrenry claims you don't go direct to manufacturer .it is up to the seller to deal with claims. Check with fairgo or cga and you will find I am correct .
water water everywhere,how many fish does it hold?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Dagwood Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:29pm
Dagwood View Drop Down
Platinum
Platinum
Avatar

Joined: 17 May 2003
Location: New Zealand
Status: Offline
Points: 2102
When I worked in retail dud products were ultimately returned to and subsequently credited or replaced by the agent / manufacturer.

Are you saying that's changed and the retailer now typically wears the cost of any faulty goods?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote pjc Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:35pm
pjc View Drop Down
Titanium
Titanium
Avatar

Joined: 04 Apr 2010
Location: papakura
Status: Offline
Points: 9779
Yep you a tv from Noel lemons you don't contact Panasonic straight back to noel.it us up to them to replace send off for warranty.nit you as the consumer.the retailer will tell to contact Panasonic just trying to dodge their responsibilities.been that way for a few a years now.
water water everywhere,how many fish does it hold?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Dagwood Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:49pm
Dagwood View Drop Down
Platinum
Platinum
Avatar

Joined: 17 May 2003
Location: New Zealand
Status: Offline
Points: 2102
Understood but given this situation, most reputable companies would step up. To use it as an opportunity to weasel out of it is pretty gutless to say the least.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote pjc Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 1:51pm
pjc View Drop Down
Titanium
Titanium
Avatar

Joined: 04 Apr 2010
Location: papakura
Status: Offline
Points: 9779
Agree they should of helped.even if a phone call to supplier.
water water everywhere,how many fish does it hold?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Dagwood Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 2:20pm
Dagwood View Drop Down
Platinum
Platinum
Avatar

Joined: 17 May 2003
Location: New Zealand
Status: Offline
Points: 2102
I was actually referring to the agent or manufacturer hiding behind their retailer falling over as an excuse not to honour their warranty as being gutless and unethical behaviour.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote SaltyC Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 3:48pm
SaltyC View Drop Down
Platinum
Platinum
Avatar

Joined: 10 Dec 2003
Location: Auckland, NZ
Status: Offline
Points: 2881
The CGA actually makes the first point of call for warranty or any other issue the retailer, but if for any reason they no longer deal with that product you can go up the chain to the distributor and then the manufacturer for any claim.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote bazza Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2019 at 4:06pm
bazza View Drop Down
Titanium
Titanium
Avatar

Joined: 12 Dec 2006
Location: Mostlyinthepoo
Status: Offline
Points: 15439
Originally posted by Dagwood Dagwood wrote:

When I worked in retail dud products were ultimately returned to and subsequently credited or replaced by the agent / manufacturer.

Are you saying that's changed and the retailer now typically wears the cost of any faulty goods?
 
That is how I imagine it would work in a situation such as this but it was a bit more complicated in this instance, inasmuch as was a Sunday & had arranged to take an overseas visitor fishing on the Tuesday. As a previous trip had to be cancelled due to the weather I did not want to further disappoint him so needed things sorted asap. Yes the master agent probably would have honoured a warranty however it would have to go to them to be tested etc. which would have taken more time than I could afford hence the reason I was considering the larger battery then negotiate with the master agent later. Just as well I did not decide to take that option as besides risking the terminals, size & configuration being a mismatch I was to find out later it would have been totally unsuitable on several counts.
 
Enter now Fish City who were ultra helpful with their advice & advised me to put both batteries on charge overnight & he would test them for me then.
 
Should have been plain sailing from thereon however at every turn complications arose but will not bore anyone with the details so suffice to say after a full charge both batteries tested were thankfully all good to go.
 
So time to refit the batteries which presented further problems but nothing that could not be overcome. One upside of the exercise was that I have a far better understanding of how battery systems work, which set ups suit various requirements & how to best to avoid any repeat problems.
If fish oil is made from fish, avocado oil from avocados & olive oil from olives then pray tell what is baby oil made from ??????
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Steps Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 10:05am
Steps View Drop Down
Titanium
Titanium


Joined: 14 Oct 2013
Location: Sth Auckland
Status: Offline
Points: 8143
Originally posted by SaltyC SaltyC wrote:

The CGA actually makes the first point of call for warranty or any other issue the retailer, but if for any reason they no longer deal with that product you can go up the chain to the distributor and then the manufacturer for any claim.



Side note the retailer cannot refer you to the distrubter or manufacture.that is a finable offence under the act.
In the case of a retailer going bust SaltyC post stands.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote pjc Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 12:51pm
pjc View Drop Down
Titanium
Titanium
Avatar

Joined: 04 Apr 2010
Location: papakura
Status: Offline
Points: 9779
Who is left at westhaven??

Sailors corner going

Smartmarine gone

Just leaves Burnsco??
water water everywhere,how many fish does it hold?
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote letsgetem Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 1:54pm
letsgetem View Drop Down
Platinum
Platinum
Avatar

Joined: 09 Oct 2008
Location: Whangaparaoa
Status: Offline
Points: 2658
Its strange - I expected when Smartmarine went, that Sailors Corner would do much better. Anyone know whats behind their failure. Not that it bothers me, I don't want to go to Westhaven - I have been pleased to buy from Smartmarine on North Shore.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Kevin.S Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 3:55pm
Kevin.S View Drop Down
Titanium
Titanium


Joined: 10 Aug 2011
Location: Waiuku
Status: Offline
Points: 5605
Originally posted by letsgetem letsgetem wrote:

Its strange - I expected when Smartmarine went, that Sailors Corner would do much better. Anyone know whats behind their failure. Not that it bothers me, I don't want to go to Westhaven - I have been pleased to buy from Smartmarine on North Shore.

I suspect that you have answered your own question.  If you would rather go to Smartmarine on North Shore than Westhaven then that's probably how everyone else feels.  Over the last few years Burnsco and Smartmarine have opened retail stores in several locations, all of which are more convenient to get to than Westhaven -so that's where people shop now.
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Steps Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 4:35pm
Steps View Drop Down
Titanium
Titanium


Joined: 14 Oct 2013
Location: Sth Auckland
Status: Offline
Points: 8143
I was under the impression the closures in that area over the last couple years where due to a re vamp of the general general water front area...
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Muppet Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2019 at 4:46pm
Muppet View Drop Down
Titanium
Titanium
Avatar

Joined: 26 May 2004
Location: North Shore
Status: Offline
Points: 14323
Sailors Corner did not shift the fishing gear in any quick time that is for sure, it is museum tackle shop. I heard rumors on how people "pay" there too.....but I don't know if it is a fact or how much of a bearing it was on the company folding. 
Back to Top
Post Options Post Options   Likes (0) Likes(0)   Quote Hookedline&sinker Quote  Post ReplyReply Direct Link To This Post Posted: 19 May 2019 at 3:15am
Hookedline&sinker View Drop Down
Silver
Silver


Joined: 27 Nov 2016
Status: Offline
Points: 107
Pjc there is also top catch opposite burnsco.
Back to Top
Page  12>
Forum Jump
Forum Permissions View Drop Down


This page was generated in 0.189 seconds.