Shimano Reel Service
Printed From: The Fishing Website
Category: Saltwater Fishing
Forum Name: Popper and Topwater Fishing
Forum Description: If you're into a bit of action on top, this is the forum for you
URL: https://www.fishing.net.nz/forum/forum_posts.asp?TID=80796
Printed Date: 07 Jun 2026 at 1:15am
Topic: Shimano Reel Service
Posted By: ReelAppealLures
Subject: Shimano Reel Service
Date Posted: 23 Jul 2012 at 10:13am
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Need to service my 10K... Do Shimano NZ offer a "Platinum Service" like Shimano US? Where you send the reel and pay a flat rate of $50 where they service the reel and replace anything that needs attention... Bearings and other internal wear parts etc... ------------- http://www.facebook.com/pages/Reel-Appeal-Lures/300309486704362 |
Replies:
Posted By: Tomatron
Date Posted: 23 Jul 2012 at 10:29am
| If they do, they have kept it quiet! |
Posted By: ReelAppealLures
Date Posted: 23 Jul 2012 at 11:22am
I should add this isn't across the board for the Shimano Range, it is something they offer for the flagship model i.e The Stella Series... Doesn't apply to other reels from my knowledge. Any one got a current price for a 10K service? Is Swordfish Steve servicing Stella's? (I would like to give my money to the smaller business if possible, pay it forward  )------------- http://www.facebook.com/pages/Reel-Appeal-Lures/300309486704362 |
Tomatron wrote:Posted By: Nomis
Date Posted: 23 Jul 2012 at 11:23am
| Hi guys - Shimano USA deal with the public direct when it comes to servicing reels - We only deal with account holders aka - retailers. We have our set pricing + parts for retailers. |
Posted By: Blue Asparagus
Date Posted: 23 Jul 2012 at 11:27am
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mate ring shimano nz and ask them, I have a lot of money invested in shimano gear but have never heard of this service in NZ. would be nice if they did over here, after all with a 10yr warranty which is awesome I would want one of their own doing my gears, after all when does the warranty become void? who is to say a person doing the service is qualified to do so. ------------- Ultimate GAME Fishing Adventures. Northland |
Posted By: Nomis
Date Posted: 23 Jul 2012 at 11:31am
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please correct me if im wrong - but this is the shimano USA page for servicing of reels below http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0/Repair_Services.html" rel="nofollow - http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0/Repair_Services.html doesnt mention a $50 flat fee??? R.A.P - did you mean they $50 flat fee included parts free aswell?? |
Posted By: ReelAppealLures
Date Posted: 23 Jul 2012 at 12:18pm
Hey Nomis, From memory I thought it was $50 but it is actually $30 "Platinum Service", thanks for correcting this  Check the dudes invoices in the link... http://www.360tuna.com/forum/f72/shimano-stella-service-24543/index2.html" rel="nofollow - http://www.360tuna.com/forum/f72/shimano-stella-service-24543/index2.html I was thinking how insanely good the deal is for $30USD, when they are replacing worm gears, pinion bearings etc for no charge... Then a sticky drag, back to the service department and replaced washers etc again no charge. The US guys seem to swear by the service from the Shimano. I didn't know Shimano US dealt direct with customers etc... Is Shimano servicing in NZ done through shops/retailers? ------------- http://www.facebook.com/pages/Reel-Appeal-Lures/300309486704362 |
Posted By: Gruntled
Date Posted: 23 Jul 2012 at 12:52pm
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Sam, Steve from Swordfish Marine will service the Stellas, not expensive either. I think Yeehaa service them also. ------------- I might have Alzheimer's, but at least I don't have Alzheimer's. |
Posted By: Nomis
Date Posted: 23 Jul 2012 at 1:18pm
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I would say the parts done free of charge would have been done as a warranty not as a normal service cost due to wear and tear ( yes worm drives / gears / bearings etc wear and tear ) every reel is done as a case by case scenario no hard fast rule as every one uses there reel differntly and all get treated and looked after differently by anglers. My guess would be they pulled this apart and found a "warranty issue " that had in turn caused damage to other parts in the reel ie - the pinion bearing etc which they have done free of charge, and cleaning out the drag system is part of a normal service on any spin reel. We do Service Shimano reels here @ Shimano NZ HQ - however we only deal with our account holders / retailers and its up to them where they get reels serviced as some stores have someone onsite that does it, other use 3rd parties such as us. You can request for your reel to be sent here through your retailer how ever some stores have other agreements with reel repairers out there. PM me if you got any questions regarding servicing RAP |
Posted By: Titahi
Date Posted: 23 Jul 2012 at 1:21pm
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I think Douglas johnson as the NZ agent are pretty clear about using an ' authorised service agent" anything other than this will void your warranty, Hopefully Kezza will put down the new toys he gets to play with and fill us in...... Personally I cant see how the market size in NZ would allow for a platnium service, I did notice that Shimano reels in Aus come with a DJ warranty card inside, iS DJ the agent for Australia as well kezza? If so maybe the size of the 2 markets could warrant such an offer? ------------- "I love standing by the ocean and just knowing what its for" |
Posted By: Kezza
Date Posted: 23 Jul 2012 at 1:28pm
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Yo Jas.....how goes it mate? Our man Nomis above is the bloke to speak with re: warranty and servicing.....he is the dude on the tools every days doing an awesome job keeping the Shimano 'wheels' in motion so to speak....che che - Also remember the Shimano Fishing New Zealand Facebook page is set up to answer questions like this directly.
 ------------- http://www.legasea.co.nz" rel="nofollow"> 
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Posted By: ReelAppealLures
Date Posted: 23 Jul 2012 at 11:04pm
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This is a bit of a mis-understanding on my part... I have always maintained my own kit, but I figured Shimano had a service department with reel tech's like in other countries you could send reels for servicing, hence asking the original question... I didn't know reel servicing was organised via a retailer etc. Thanks for clearing this up Nomis Either way them US fullah's are on a winner! Even the little Shimano badge on the knob being replaced for nada! Choice  ------------- http://www.facebook.com/pages/Reel-Appeal-Lures/300309486704362 |
Posted By: ReelAppealLures
Date Posted: 23 Jul 2012 at 11:24pm
Done! ------------- http://www.facebook.com/pages/Reel-Appeal-Lures/300309486704362 |
Posted By: the angler
Date Posted: 23 Jul 2012 at 11:54pm
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only applies to platinum reels , http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0.html" rel="nofollow - http://fish.shimano.com/publish/content/global_fish/en/us/index/customer_service0.html
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Posted By: Nomis
Date Posted: 24 Jul 2012 at 8:28am
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[QUOTE=ReelAppealLures]This is a bit of a mis-understanding on my part... I have always maintained my own kit, but I figured Shimano had a service department with reel tech's like in other countries you could send reels for servicing, hence asking the original question... I didn't know reel servicing was organised via a retailer etc. Thanks for clearing this up Nomis No problems mate - We do have a couple of Tech's here but like you say, they still need to come back to us through a retailer. |
Posted By: PoppinTonga
Date Posted: 26 Jul 2012 at 3:15am
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Steve at swordfish serviced my stellas while I was there for the boatshow. Really nice guy and even gave me a lift back into town. Found the dry bearing I was looking for right away. ------------- Tis better to have hooked and lost than never to have hooked at all. |