The Fishing Website : Discussion Forums : Quintrex 570

In this case the dealer involved has replied publicly to some of the issues raised with some relevants comments, and it would be better for all if the next lot of discussions were directly with the dealer.

Slamdunc, CJ, Wefaknis - if you would like me to reopen this topic later to post a final comment about the responses you received after further private discussions with the dealer, just PM me. I am sure people would be interested to hear the final resolution to your complaints. AMC - if you have further information that you would like to reply with regarding the perceived quality issues with Quintrex boats, please also PM me.

OSH have no bearing the MSA have jurisdiction over marine issues.. but as this is a known problem it may be a little grey

Please explain why there have been two new standard parts put in my boat marked 590 spirit when you did repairs The 590 is the same as old 570 in size but it is now deemed necessary to have 2 full braces in the impact area.This is because there was obviously a problem with my model as these parts were ex stock. Why else are they now standard ?

If you have confidence in Quintrex not cracking why was there only a 2 year guarantee on the hull when some welded plate boats of the same price range have a lifetime guarantee. When I asked about this you told me not to worry this was a normal guarantee Yeah right

I can assure you I do not hammer my boat and dont go out in rough conditions but as is common in Nz I have had to come home in rough conditions.If they cant handle this they should not be sold for this purpose but be kept to Australian rivers and estuaries that they were designed for

Can you also explain as shown in photos why my boat has internal welds covering less than half the flat area that could be welded.Is that normal or as reported by an ex employee of Telwater a short cut by underpaid welders paid on number of welds

Do you consider 2 new internal cracks in rear of boat which is an area that doesnt get pounded plus a new crack in hull in 5 months after you did a full repair job with a 6 month guarantee that is now not being honoured normal wear and tear for a Quintrex

If mine was the only boat that had a problem you would have repaced the hull as requested.Australian forums indicate hull cracking is a major problem.

I have asked Telwater to answer these questions but they go silent but you have the opportunity as you will be waiting for my reply

I am the dealer referred to in this forum and would like the opportunity to set a few aspects straight and reply to some of the comments posted by some members:

Slamdunc - As we have explained to you previously, whilst we did not own the business at the time you purchased the boat we have tried to facilitate the repair of your boat that Quintrex was prepared to carry out even though outside of the warrenty period at considerable time and cost to us. I was the salesman who sold you the product and still believe that aluminium boats shouldn't crack unless treated poorly or cared for adversely. Over the last nine years there has been approximately 1000 Quintrex hulls sold into New Zealand, your hull being the only one that has 'failed' to this level that we know of.

If anyone on this forum would like to discuss this matter further you are welcome to come into the dealership as I do not believe forums are an accurate source of information as the story often becomes very one-sided when people can hide behind profiles.

To reply to a couple of posts by other members:

CanadianJohn - I'm sorry to hear that you were not happy with the repair job that was conducted on the seats of your boat. Upon looking through our records this repair was completed at the same time (Friday 2nd March 2007) as your first service and the total bill was for $247.58. This included 12 long screws at $1.20 each with a discount of $7.58 applied. The labour charge was for 2.5 hours, as I cannot recollect whether your service took all of this time I have generated a credit in our system for you for the difference in hours from the standard 20 hour service (1.7 hours) to the value of $70. Please ensure you let the staff know if you are unhappy with your bill or service at the time so it can be rectified. As you have been in to the dealership since to have further servicing we were unaware you were not happy.

Wefaknis - You purchased a 395 Dart (i.e. dinghy) from our dealership on Monday 4th December 2006, we cannot recollect any issue regarding a leaking hull (not to say there wasn't) being bought to our attention. We sent you correspondence thanking you for your purchase dated 3rd January 2007 detailing that if you had any problems or concerns to contact myself or one of my staff. As a dealer it is hard to recitify problems if we are unaware they exist. Please contact me directly if there were any costs incurred by yourself that weren't covered at the time this occured as I cannot recollect this particular issue. You've mentioned in your post that myself and an old employee 'run a mile', this is not the case because we stand behind everything we do here at the dealership.

As a dealer and speaking on behalf of other dealers we would much rather people raise issues with us directly, rather than on forums such as this so that we can have the opportunity to rectify any queries, issues or concerns.

I will not be posting any further comments on this matter, on this forum but again invite anyone concerned to contact me directly, or visit me at the dealership.

Mine handles really well also.Loved it until it leaked What model is yours Wouldnt mind having a look under your floor next time I am down your way .If welds are full length then it would help ,my case

Scrolled back a year on that website Comments on the poor welding of Quintrex have far more responses than any other topic by about 10 to 1 Seems they bring in cheap overseas labour to do the mass produced welding and often as inside mine they are tack welded but next stage gets ommitted as they are [paid on output

I have absolutely no doubt these boats should not be sold in NZ to outside a harbour and Tristram and Auckland Marine should be taken to court if they advise purchasers they can do so Good NZ boats give 6 years to lifetime (Xtreme) warranties on their hull .Mine had 2 years I believe they take a chance on 3 now Self explanatory once you have been caught