Speed issues are a PIA to sort out.
Changing provider usually won't fix them either (unless its a bugged out port profile. Which is set by the LFC such as Enable, UFF, Chorus etc) as physically nothing that affects speed, changes. only the billing platforms (and thats not me plugging anyone in particular, it's fact). You still have the same copper or fibre tails, to the same cabinet provided by the same lines company, the same back haul.
Then there is perceived speed issues vs actual issues. As in my case I'm on UFB. I getting 94% of what I pay for.
My PC is **** house though and pages load slowly (3 - 4 min for FB & FNet on bad day). But I can do a 10gig download in under 4 mins. So percieved speed vs actual, PIA to figure them out.
http://www.speedtest.net/Do some speed test tell me what you get. If they are properly **** and not done over wireless and you're with Spark, hit me up via PM and I'll see if I can organise someone to have a sniff around.
A man’s comfort in life can be measured by the quality of the toilet paper he uses to wipe his arse.