We often hear about shocking service from businesses in the marine and fishing industry so it is really nice to report on the exceptional support I received from Greame and his team at Synit.
I ordered and received a Synit Bay Star rod 2 weeks ago. The first blooding of the rod took place 3 days later with a trip to Little Barrier where the rod was duly blooded and handed around to the crew to experience the beautiful action while arguing with some stroppy snappers.
Later that evening while unloading the boat my bro sheepishly said to me " sorry bro, the tip of the Synit got broken off"!! Somehow he or whoever else handled the rod damaged it when loading it into the cabin.
To say I was shattered at what had just happened is a huge understatement. It is hard to describe that gut-wrenching feeling of disbelief when your pride and joy got written off after the first fishing excursion.
I contacted Greame and asked him if he could build me another rod and wether he could re-use the titanium guides etc to limit the damage of replacing it
Greame came back to me and said how sorry he felt for me and said that he will use some components of the broken rod and build me a new rod --- For Free !!!
Thank you, Graeme and the Synit team, you made me realise that there are still some exceptional human beings out there.
You and your business deserve to thrive. Thank you.